Integration usually doesn't take much time and depends on key issues: what technical requirements and capabilities your SRM system has, which country you are interested in, etc. In general, the integration takes no more than 3-5 business days.
You can get the following reports:
Yes, we are providing this service.
Yes, we can cancel an order upon your request if the order is in the status - tracker received.
Yes, we can provide this service.
If the order has received a tracker or has already been sent, we can request redirection from the courier or ask to return the order and send a new one with the correct address - upon your request.
This is a flexible and fully customised process, our tracking API enables you to display the tracking information on your website to your customer, or let them track the package themself through provided package ID. We also can add a link to sms/email with information about transportation history.
You receive a track number into your SRM system immediately at the time of order creation. We can also provide a service for you to send instant SMS or a letter with the track number of the parcel to the client.
Please inform us immediately, depending on the type of error, we will try to fix the error as soon as possible.
We are processing prompt delivery worldwide, so we have many warehouses located in different countries. For more detailed information, please contact our manager https://dropex.net/#contacts.
No, our clients are able to store as little or as much inventory as they prefer in our order fulfillment warehouse.
We provide an adequate security system, including an access badge entry, security cameras, fire suppression.
We have different types and sizes of packages, we will find the best one for you. For more detailed information, please contact our manager https://dropex.net/#contacts
Our corrugated boxes are blank and do not contain any Dropex branding. If you need to make your logo on the boxes, we can provide this service.
Sure, we can ship orders in your packaging.
The warehouse must be notified of an incoming delivery at least 48 hours in advance, and you must create an inbound delivery in your personal account Dropex. The corresponding SKUs and quantities must be clearly indicated on the packing slip. In addition, we need scannable barcodes on each single unit. If your goods arrive at our warehouse without the proper barcode, we can print it for you.
Yes, we will arrange product transfer for you.
No you don`t, but the warehouse must be notified of an inbound delivery at least 48 hours in advance and you must create inbound delivery in your personal account.
Products go through a comprehensive acceptance process as soon as it arrives. The quantity and product information is checked and verified against the provided packing slip. Any discrepancies are immediately reported to you by the account manager. After the delivery is accepted we will issue Goods Acceptance Protocol for each incoming delivery.
If any of your goods arrive at our warehouse damaged, we will carry out a photo fixation of all external goods` damage, and we will also issue the relevant documents.
If an order is returned due to picking or packaging error, Dropex will immediately send a new order to your customer agreeing with you to create a new order in the system. Additionally, we will work to identify the cause of the error in order to help prevent it from happening again in the future.
Yes, we require scannable barcodes on each of your items of goods. If your items arrive at our warehouse without scannable barcodes, we can label it for you.
Yes, we can provide all your products with stickers and labels
Each unit of your product receives an individual SKU and all products are registered in Dropex according to the assigned SKUs. Stock is carefully filled in the system for correct accounting of the goods.
We carry out an inventory according to your request, paying attention to the established conditions under the contract.
Each returned product is checked by the warehouse on the quality of the packaging.
Yes, of course, please contact our team to clarify information on international shipments from the country do you need https://dropex.net/#contacts.
If the order is lost or damaged by the courier, we will inform you immediately. We will also contact the courier to write a claim refund.
The warehouse needs time to process and collect your orders for delivery to the courier. Received orders in specified time (depending on the location of the warehouse you need) will be processed and dispatched on the same day. For more detailed information on shipments you can specify with our manager. https://dropex.net/#contacts.
Acceptance of payment from the buyer to the courier - cash on delivery (COD) сurrently. Acceptance of payment from you to the Dropex: bank transfer / webmoney / pioneer / paxum.
The first charges are based on a deposit to the Dropex bank account. The amount of your deposit will be displayed as a replenishment of your balance. Subsequent charges to the balance are based on receipt of the collected payments by cash on delivery. All accrued amounts will be displayed as your account balance replenishment.
Your Dropex account debited is carried out in two stages. In the system balance, commissions for basic services are withdrawn immediately upon completion of the service itself. Commissions for additional services are calculated and withdrawn once a week.
We are sending parcels with your invoices or insert sheets according to the provided and agreed company information with you.
The amount of the cost of services is calculated from the amount of collected CODs, which must be transferred to you in accordance with the established procedure. You will not need to make a bank payment on the issued invoice for the services provided.
If you wish to ship orders in our packages, you will be charged for the price of the package.
This Agreement may be terminated by either party, with or without cause, upon 60 days written notice or in email. Notwithstanding the above, either party may terminate this Agreement upon immediate written notice if the other party has failed to cure a material breach of this Agreement within 15 days following written notice thereof.
We have invested heavily in our systems, processes and training such that we can effectively scale up our operations without degradation of quality or effectiveness.
Our company will help you from scratch in every process - from obtaining quality products that meet all local and international standards under your brand, to receiving payment for the delivered parcel to the client. With our vast experience, we guarantee setting your project much faster than you would have done it yourself or with the help of other resources.